Marketing Mondays: Live Tweeting

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February 13  |  Marketing and Communications  |   Alison Law

Lawthenticity Blog: #Grammys Tweets as Example of Live Tweeting

My efforts to live tweet last night’s Grammy Awards were thwarted by my simultaneous inability to endure more than two hours of live television (even when I had TiVo pause during the commercials) and retire later than 10 p.m. on a Sunday night. However, that didn’t take away from the fun that my husband and I had watching the beginning of the show with millions of “friends” on Twitter.

Live tweeting is essentially delivering commentary in Twitter’s 140-character bursts as an event is taking place. You organize your thoughts about that particular event by providing a specific hashtag, also known as “#” or the number symbol. That way, people can follow tweets about the event by searching for the hashtag in Twitter or one of the many other Twitter applications. I used the HootSuite dashboard on my iPhone last night to tweet my thoughts using hashtag #grammys (hashtags are not case-sensitive). The dashboard also allowed me to create a column (or stream, as it’s called in HootSuite) with nothing but search results for #grammys. I was able to view others’ comments about the dresses, the performances, the award speeches, etc.

The same phenomenon occurred last Sunday night when millions were tweeting about the Super Bowl. Many people tweeted about the famous football showdown’s multi-million dollar commercials using the hashtag #brandbowl. And before that, the NFL relaxed its social media rules to encourage players to tweet during the Pro Bowl using sideline computers the league provided.

As with any use of social media, think before you tweet. Your tweets show up a long time after that thought bubble has burst. Just ask Roland Martin. CNN suspended Martin after he live tweeted comments during the Super Bowl that were deemed offensive to the gay community. Snarky comments can be entertaining, and if they’re part of the personality and brand you wish to convey on Twitter, go for it. Offensive or hurtful is never OK as far as I’m concerned.

Why should you live tweet? Live tweeting is helpful when you’re interested in building a following of like-minded people. It’s just another way to create meaningful content for your followers and offer insights into your point of view and brand personality.

Why should you search or follow others’ live tweets via hashtag? If you’re unable to attend a conference or workshop, you can land a front row seat courtesy of attendees or presenters live tweeting what they’re learning and experiencing from anywhere in the world. This often includes photos or links to presentations or other content.

Are you a live tweeter? Why and what have you live tweeted? I’d love to read more in the comments.

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Ladies Rock Camp 2012

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February 7  |  Music  |   Alison Law
Ladies Rock Camp Atlanta 2011 Photo courtesy of Virginia Hawkins Photography

Photo courtesy of Virginia Hawkins Photography

An old acquaintance and new Facebook friend recently saw this photo on my Timeline and left a message that read: “Alison, are you in a band?” My reply was: “I’ve been in two bands in the last two years. But we always get together and break up over the course of one weekend.”

That’s Ladies Rock Camp in a nutshell. 25 women, many who have never picked up an instrument in their lives, get together as strangers, form a rock band, learn to play music, write an original song and perform it in front of a live audience over the course of two days and some change. It’s a fundraiser for an amazing nonprofit organization, Girls Rock Camp ATL.

I’ve been a camper for the last two years. I’ve written about my experience here before. I truly believe that that weekend in February 2010 served as the flint for a creativity that lay dormant in me for a long time. I’m taking guitar and voice lessons. I’m reading and writing and taking my career in a whole different direction. I have satisfying new relationships with creative people whom I never would have met without the connections I’ve made through the Girls Rock Camp ATL organization. Why? Because I learned at Ladies Rock Camp that I could.

This year I’ll return to Ladies Rock Camp as a volunteer. We’re still looking for campers who want to rock with us the weekend of February 17-19 in Atlanta. What follows is a press release with more details. To register or find more information, please visit the Girls Rock Camp ATL website.

Are you ready to ROCK?

For Immediate Release
Media Contact: Stacey Singer
stacey@girlsrockcampatl.org
404.964.5976

Atlanta-bred Roots Rocker Michelle Malone and the Legendary Beverly “Guitar” Watkins Headline Ladies Rock Camp, the Annual Fundraiser for Girls Rock Camp ATL.

Atlanta, GA – Join Atlanta-bred roots rocker Michelle Malone and the legendary Beverly “Guitar” Watkins February 17-19, at Ladies Rock Camp, the annual fundraiser for Girls Rock Camp ATL, the Atlanta-based non-profit organization dedicated to empowering girls and women of all backgrounds and abilities through music education, creative expression, and performance.

The event is a three-day rock and roll fantasy experience where women learn to play an instrument, form a band, write a song together, and play a big rock concert finale. Beginners are absolutely encouraged to attend. Michelle Malone will be leading the songwriting workshop and will also be a floating band coach, giving participants tips, tricks, and pointers along the way. Beverly “Guitar” Watkins will play a private lunchtime set, making for a once-in-a-lifetime musical experience.

Since the weekend is full of learning and making music, participants won’t have to cook or pack their own meals! Lunches and dinners will be provided by the Peasant Bistro, Mellow Mushroom, and Doc Chey’s, and continental breakfast will be served in the mornings.

On top of all these great perks, participants experience the thrill of learning to play an instrument, forming a band, writing an original song, and playing a live rock concert for fellow campers, families, and friends. Those who have been to LRC before know how amazing and life-changing the experience is!

Tuition is on a $350 to $500 sliding scale and all proceeds support Girls Rock Camp ATL scholarships and strengthen the sustainability of the organization’s programs. If you don’t have an instrument one will be loaned to you for no additional charge. Space is limited. Registration information can be found at www.girlsrockcampatl.org or by sending an email to camp@girlsrockcampatl.org. Girls Rock Camp ATL can also be reached by phone at 404.964.5976.

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Marketing Mondays: Gratitude

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February 6  |  Business Ownership  |   Alison Law
gratitude and rust shannon kringen

Photo courtesy of Shannon Kringen on Flickr

Four years ago today, I left behind the world of full-time employment to become a solopreneur. A freelancer. A small business owner. Whatever you call it, I didn’t necessarily know that that was my goal. I just knew that I was unhappy, and the “desire” to leave that working environment had been replaced with “necessity.”

Timing is everything. I voluntarily walked away from a job with great pay, benefits and colleagues just before the waves of layoffs that crashed down on our country, mere months before the term “bailout” was added to our collective lexicon. Had I waited to leap, the pragmatist and worrier would have taken over, and I would likely still be working for the same firm. I can’t imagine what that Alison would look like today, but I know she wouldn’t compare to the person I am now, or the person I’ve yet to become.

Not everyone can do what I did. I have a support system like no other. A husband who leaves every morning for his commute to work often while I’m still in my pajamas. After four years he has figured out when not to sing or flush the toilet while I’m on a conference call (this was a bigger deal when the home office consisted only of our one bedroom condo); but he’s even better at reading when I need a pep talk or another human being to listen after I’ve spent the better portion of a day alone in front of the computer. Irreplaceable does not come close to describing what Zach is to me.

For the first few months that I was in business, I did nothing but meet people for coffee, lunch, drinks and dinner. I asked them dumb questions. I told them what I was trying to accomplish. And in return, they endowed me with the advice and moral support I needed to move forward. Complete strangers hired me on faith. Friends became clients and business partners, and more importantly, remained my friends.

One of my advisors from the early days, a fellow business owner, told me that at each time in the life of his business when he felt like it was time to give up and start looking for a “real job,” fate would step in and urge him to keep going. I have found that to be true over and over again. If I take nothing else from this experience, I know that if all falls apart tomorrow, I will figure out a way to survive. And dare I say thrive? In one of the worst economies in our nation’s history, I have been profitable all four years. No, I’m not making what I was in my last corporate job, but I’ve finally stopped comparing that life to this one. They are not the same. And for that, today, I am grateful.

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WordCamp Atlanta 2012

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February 4  |  Blogging  |   Alison Law
Alison Law WordCamp Atlanta Nametag

The WordCamp Atlanta name badge was a booklet with the agenda, maps and a QR code that you could scan at different points during the day to get WordCamp info.

John Saddington Speaks at WordCamp Atlanta

Speaker John Saddington (@tentblogger on Twitter) shared his secrets for crafting posts and building an audience using WordPress.

Jane Wells and Matt Mullenweg at WordCamp Atlanta

Jane Wells (@janeforshort), user experience designer, and Matt Mullenweg (@photomatt), founder, of Automattic.

Since its first release in 2003, WordPress has not only become the world’s largest blogging platform, it has evolved into one of the world’s largest providers of content management and website development. Much like the Apple brand has created thousands of spinoff businesses, WordPress has created jobs for designers and developers who can create the templates, themes, wikis and plugins that make WordPress a thriving industry. Also like Apple, WordPress has raving fans and devotees, many of whom gathered in my city this weekend to pay homage and learn from their peers at WordCamp Atlanta.

Thanks to Judi Knight, Russell Fair and their volunteers for doing such an amazing job of planning the two-day conference, including securing the event space at SCAD. The event sold out quickly and had a hungry waiting list, which was a testament to the caliber of speakers and the thoughtful agenda. We even received a surprise visit from Matt Mullenweg, founder of Automattic, the company behind WordPress. Matt and Jane Wells, a leader of design experience and community building for WordPress, fielded questions from the audience this morning.

I have been using WordPress for about two years now; it’s the platform for both this blog and my entire alisonlaw.com website. I’ve also used the site for my clients’ blogs and websites. I’m not a beginner, but I’m also not a WP ninja, and yet I felt right at home at my first WordCamp Atlanta. I’m eager to continue my education about the possibilities available to my clients, friends and myself from WordPress.

Are you using WordPress? How does it work for you? Share other thoughts or ideas in the comments.

Did you know? According to Matt Mullenweg, more than 35,000 WordPress.com sites are created each day. Also, 16% of top 1,000,000 Alexa sites use WordPress.org.

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2011 Year in Blogging Report from WordPress

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January 5  |  Blogging  |   Alison Law

2011 Year in BloggingHello to a New Year! I wanted to share this phenomenal report I received from WordPress with stats from the Lawthenticity Blog in 2011. It’s called Your 2011 Year in Blogging. Like any good marketing professional, I love data. Even if you don’t share my enthusiasm about the stats, you will appreciate the fireworks.

Here’s to an even bigger and better 2012! If you have ideas for blog posts you’d like to read here, please share in the comments.

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The Future of the Publishing Industry

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November 20  |  Publishing  |   Alison Law
Printing press - Wikipedia, the free encyclopedia

Image courtesy of Wikipedia, the free encyclopedia

As I contemplate a return to college for an advanced degree in writing or communication, I cannot help but gawk, like a rubbernecker passing a car accident on the highway, at the tumultuous state of the publishing industry.

Once upon a time, a writer’s only responsibility was to write worthy books and make nice on the book tours. The literary agents and publishers were the gatekeepers and the business bees. The Internet has quickly dissolved the barriers between writers and readers, dealmakers and consumers. We all have the potential to be publishers and tastemakers.

Of course, all the above are generalizations.

These recent articles and blog posts on “The Future of Publishing” were most informative and thought-provocative:

The Book Publishing Industry of the Future: It’s All About Content by Felicia Pride for PBS

The Future Of Books And Publishing by Mitch Joel for the Six Pixels of Separation blog

On the Future of Books: A Discussion with Seth Godin by Leo Babauta for the zenhabits blog

Enhanced E-books and the Future of Publishing by Peter Osnos for The Atlantic

The 6 Shifts of a Kindle Dominated Marketplace by Julien Smith for the In Over Your Head blog

Do You Plan to Bypass the Traditional Publishing Industry Entirely? by Nathan Bransford

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The Simplest and Most Rewarding Marketing Plan

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November 3  |  Marketing and Communications  |   Alison Law
Jennifer, Jody and Alison - The Simplest and Most Rewarding Marketing Plan

Jennifer, Jody and Alison on Set

 

 

 

 

 

 

 

 

 

 

If I had to name one thing that I am proudest of in my career – and really, in my life – it’s my relationships. In the 18 years that I’ve been in marketing and communications, I’ve worked alongside some of the smartest, kindest and funnest people. I’ve made a point of staying in touch with many of them, not because I thought it would benefit me down the road, but because I like having them in my world, even if our only mode of communication is the occasional Facebook comment.

Which leads me to the above photo. I spent last week on set at a corporate video shoot in my hometown of Chattanooga, Tenn. My friend, Jody, is part of an in-house video production department. He and I worked together at a television station when we were both in our early 20s and have plenty of old stories to prove it. Jennifer was the first reporter that I worked with when I moved to the weekend assignment desk at that same television station. Together we learned how to gather stories for the Saturday and Sunday newscasts.

Although it’s been at least 15 years since the three of us worked together at Channel 3, we’ve managed to stay in touch through the occasional video project. I’ve hired Jody to shoot and edit videos for me. And on last week’s video project, he hired Jennifer as on-camera talent and me as script writer. It was a blast.

The simplest and most rewarding way to build your business originates in a place that has nothing to do with sales or revenue, and everything to do with finding and supporting kindred spirits. When you cross paths with someone you admire and respect, make sure you stay in touch. You may just be in the fortunate position of working with them again some day.

Do you work for a company that uses corporate videos or e-learning? Let’s be friends! Sorry, I couldn’t resist.

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Netflix: Nimble or Too Fast to Listen to (and Communicate with) its Customers?

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October 13  |  Public Relations  |   Alison Law
Netflix Logo

Netflix logo courtesy of the Netflix Facebook profile

I have been a loyal Netflix fan and customer since I was grandfathered into my husband’s account more than nine years ago. Zach and I were still dating at the time. We celebrated my birthday holed up in my condo, eating mint chocolate chip ice cream and watching episode after episode of the first season of 24 until the cats grew weary of our Jack Bauer interrogation techniques. “Chewie, who are you working for?”

Zach was one of the first Netflix subscribers. We once had 3-4 discs out at a time. Then Netflix changed its pricing plan and we opted to have only one DVD out at a time. That’s right around the time that another Netflix customer filed a class action lawsuit against the company over its mailing tactics. Netflix discovered that it was losing money over fans who devoured movies each month, so they started sending them return envelopes to faraway distribution centers. We noticed this was happening to us. When we received return envelopes with out-of-state addresses printed on the front, I promptly marked through them with a Sharpie and wrote in the Duluth, GA address. I think this says more about me than about Netflix, but they settled the suit and stopped the practice.

Fast forward to last year. Zach and I discovered the wonders of HDTV for the first time when we bought an LED television. This was the first time that we started watching movies and TV shows on Netflix’s steaming service. We zoomed through the first four seasons of 30 Rock this way with a few little disturbances caused by network buffering. We also continued to request movies and TV shows that we couldn’t access through the streaming service via that one DVD plan.

This July, Netflix announced on its blog that the company was changing its pricing again; they were going to separate the DVD and streaming services and charge for both. Customers were outraged and asking “Why?” The analyst interviewed in this NPR story on the change offered the most logical explanation “…because they [Netflix} can.”

Netflix put its main competition, Blockbuster, virtually out of business. Blockbuster’s business model was to make money on the human failing to return movies on time; they made millions on late fees, and when Netflix CEO Reed Hastings offered a plan where you could keep a disc for as long as you wanted and return it in a postage-paid envelope, Blockbuster couldn’t compete. The other advantage that Netflix offers is its inventory; they own numerous copies of hard-to-find movies and television shows that you could never find just browsing the aisles of your local video store. All you have to do is search the Netflix website and add it to your queue, and it’s mailed to you the next time you return a DVD.

In response to messages from angry customers and sliding stock prices, Netflix posted multiple explanations for the new plans, and unveiled a new brand for the DVD service called Qwikster. So we were no longer going to be renting movies from Netflix, but from Qwikster? Why? How does that make me feel better about a 60 percent price increase?

Thankfully, Netflix abandoned this plan on Monday. According to this article in the New York Times, Reed Hastings wrote in a recent Facebook status update (prior to the reversal announcement), “In Wyoming with 10 investors at a ranch/retreat. I think I might need a food taster. I can hardly blame them.” No, Mr. Hastings, what you need is a new listening and communications program.


I contend that none of this would have risen to the “New Coke” level of brand butchering if Netflix had listened to its customers. They still may have decided to separate the streaming and DVD services, and change the price structure, but they would have devised a much better plan of communicating the changes to their customers than blog posts, sidestepping YouTube apologies and Qwikster. I’m glad they ditched Qwikster before it was too late to save the company.

For now, our household has switched to the minimum $7.99 a month pricing plan for one DVD out a time. We just finished Season 2 of Modern Family so that we can spend time with our other love, TiVo. We’ll see if we stick with Netflix, but I’m optimistic like the author of this CNN opinion piece that Netflix is down but not out. What do you think? How could Netflix have done a better job running its business in the last few months?

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Atlanta Bucket List: Do This, Not That

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October 9  |  Atlanta Bucket List  |   Alison Law

It’s great to be a tourist in a city you love and call home. It’s also great to check items off the bucket list and never have to worry about doing them again. If you want to skip ahead to the good stuff without the random experimentation, here’s a quick list of Atlanta Bucket List Dos and Don’ts from September and early October.

Brandi Carlile performs at Verizon Wireless Ampitheatre at Encore Park - September 18, 2011

Brandi Carlile performs at Verizon Wireless Ampitheatre at Encore Park - September 18, 2011

DO see a concert at Verizon Wireless Ampitheatre at Encore Park. A friend and I saw the Secret Sisters, Brandi Carlile and Ray LaMontagne and the Pariah Dogs there on September 18. It was a perfect fall night for this outdoor venue. Prepaid parking in Lot A was $12, but they had hundreds of people directing traffic. We were in and out with no problems. The folding chairs in the ampitheatre could have been bigger, but I know they’re trying to pack in a lot of concertgoers. The sound was amazing. And it’s located in the burbs of Alpharetta, so it was close enough to some nice restaurants where we could spend our money wisely on dinner and not overspend on food and drinks at the venue.

DO enjoy a wine tasting at the Wine Shoe in Castleberry Hills. Zach and I found this husband and wife-owned wine shop – one of only seven in Atlanta with a tasting license – thanks to Groupon. After purchasing a discounted class for two, we attended the Wine 101 class. Instructor Theresa led us on a two-hour tour and tasting of white, blush and red wines. Wines were organized in progression to eliminate the need for rinsing our glasses between pourings.

Instructor Theresa leads the Wine 101 class at Atlanta's Wine Shoe.

Instructor Theresa leads the Wine 101 class at Atlanta's Wine Shoe.

Most of the wines carried at the Wine Shoe come from small producers in Europe. At the beginning of the class, owner Nora extolled her “Campbell’s Soup” theory on wine: the ingredients found in Campbell’s chicken noodle soup and homemade chicken noodle soup are essentially the same, but the soups taste completely different. Why? Greater care and production make the difference between the hand-crafted wines that she carries at her shop and the mass-produced wines found at any local package store.

Zach and I enjoyed two of the reds that we tasted, so we left with four bottles. We learned a lot about proper chilling and storage of wine. I can see us returning here for another class, and the Wine Shoe offers a lot of different loyalty programs for the serious wine drinker or student.

Zach and his red buckeye tree-in-training from the Trees Atlanta tree sale. We've named him "Twiggy."

Zach and his red buckeye tree-in-training from the Trees Atlanta tree sale. We've named him "Twiggy."

DO take advantage of the annual Trees Atlanta tree sale. When Zach and I moved into our new home a year and a half ago, he sweetly suggested that we plant a tree to commemorate our first year in the house. The problem (if you want to call it that) was that we already had so many trees in our front and back yard, we didn’t know quite where to put a new one. When I found out about the Trees Atlanta tree sale, I revived the idea of planting a tree, except it would commemorate our upcoming wedding anniversary.

My mother joined Zach and me on this tree-buying adventure. The sale touted more than 1,000 different trees and shrubs so we were out of our league. Our yard doesn’t get a lot of sun and won’t accommodate a 100-foot behemoth, so the knowledgeable experts from Trees Atlanta pointed us in the direction of the silver bells, buckeyes and maples. Much like Linus gravitated to that tiny spruce in the Peanuts Christmas special, Zach became emotionally attached to a red buckeye tree that looks pretty much like a twig sticking out of a bowl of dirt. Hopefully, you’re seeing the before picture. I also took home a Japanese maple. We also felt good about the purchases because the proceeds benefit Trees Atlanta.

DON’T watch the Stone Mountain laser show. We live about 20 minutes away from Stone Mountain, which is a beautiful park with so many great activities and amenities for families. The laser show is outdated and disappointing. Skip it.

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The Rainbow Connection: In Praise of Steve Jobs, Jim Henson and Other Dreamers

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October 6  |  Leadership  |   Alison Law

I had dinner with a friend last night and came home to learn that Steve Jobs, founder of Apple, had passed away. I was stunned, and so many other people on Twitter and other social networks seemed to be experiencing the same phenomenon. This in the spite of the fact that we, the public, knew that Jobs had been sick with pancreatic cancer for more than seven years, and had stepped down this year as CEO for health reasons.

I tried to remember the last time that I felt this weird sense of loss, particularly for someone whom I didn’t know. It was when Jim Henson died. Talk about two innovators whom the world lost way too early.

Recently, I’ve been having conversations with friends and colleagues about the miracle of creation. Not Creationism like Adam and Eve, but the wonder that artists, innovators and dreamers ever create. I’ve been struggling to write creatively, beyond my normal professional writing duties, and it’s tough. I have been reading books on the craft of writing, and not one of them says “Hey, this writing thing is a breeze! What are you whining about?” I read the published letters of Flannery O’Connor in The Habit of Being, and they are filled with self-doubt.

In the documentary Back and Forth about the Foo Fighters, you see the band’s drummer, Taylor Hawkins, wrestle with his playing in one scene. He says he often sits there for stretches of time, believing that he can’t play, until he eventually shuts down those negative voices and bangs the hell out of the drums.

Don’t even get me started with Van Gogh and his negative voices.

I have fond memories of watching The Muppet Show with my mom. My first experiences with a personal computer were taking Apple II classes in fourth grade, and playing Oregon Trail on a green pixelated screen. Today, what I think we are all experiencing is a sadness over what we won’t see from Jim Henson and Steve Jobs in our future. And we’re still in awe of the lovers and dreamers who still inspire us to create.

NY Times article: Steve Jobs of Apple Redefined Digital Age

LA Times article: Steve Jobs’ Death Saddens Apple Workers and Fans

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